Privacy

FindaSafari.com will keep all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process.  When you forward personal information including your name, e-mail address and mailing address, FindaSafari.com will protect such information from unauthorised access and use. FindaSafari.com may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Disclaimer

Although FindaSafari.com endeavours to provide accurate, up-to-date and reliable  information on this site, neither FindaSafari.com nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.

FindaSafari.com, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.

Editorial

This website contains content written by FindaSafari.com.  It also contains content provided by third parties, and hyperlinks to other sites. FindaSafari.com does not screen or filter such content, or the information available from the other sites, and therefore does not accept any liability for defamatory or illegal content contained on those sites.  
Due to the variation of season our rates are purely an indication and, whilst we do our best to maintain the accuracy, these are indicative.

FindaSafari.com  reserves the right to make changes to this site and user agreement at any time without notice.

Products & Services

FindaSafari.com provides entire holiday planning services, arranging and organizing elements including flights, hotels, tours and activities.

Delivery

FindaSafari.com provides clients with paper vouchers or electronic vouchers for all confirmed products and services.

Booking Terms and Conditions

To secure your booking, you should complete and sign the FindaSafari.com Booking Confirmation Form, and fax it back OR scan it in or even take digital pictures and email it to your African Travel Consultant.

In order to confirm your reservation, FindaSafari.com requires the following payments:
– 30% deposit payment for bookings made more than 2 months prior to departure
– Balance of payment to be made 2 months prior to departure  
– 100% payment for bookings made less than 60 days prior to departure
– Full payment for all flight tickets

Please note: a greater deposit may be required in instances of peak season travel and booking specials

Failure to do so will result in your reservation automatically being cancelled.

Clients are welcome to settle payment by means of a credit card OR bank transfer.

– For credit card payment, we will provide you with a link to our secure payment site (Visa or MasterCard).
– Credit card payments with be in South African Rands ZAR.
– In the instance of payment by international bank transfer, the amount can be paid in either USD, EURO, GBP or ZAR  depending on your country of residence
– It is the client’s responsibility to inform and instruct their bankers that the amount transferred must equal the funds clearing into the FindaSafari.com bank account and that ALL bank charges are for the client’s account

Price Increases

All quotations and confirmations generated by FindaSafari.com are variable and subject to change until final payment has been received.  The Client agrees that should any such costs increase as a result of an increase effected by the supplier, such an increase will be for the Client’s account and shall be payable to FindaSafari.com prior to travel. FindaSafari.com will not be held liable for any mentioned increases.

Changes to bookings

In the event that FindaSafari.com has to make any unplanned amendments to your bookings due to unforeseen circumstances such as flight cancellations or delays, any expenses resulting from the amendments will be for the Client’s account.  Whilst we do our best to adhere to confirmed itineraries, FindaSafari.com reserves the right to make changes where necessary and to provide a reasonable alternative without refunding the Client for the original services.  
Should the Client elect to make an amendment to their itinerary, FindaSafari.com will try to accommodate the client, however we reserve the right to charge the applicable cancellation fees as well as an additional administration fee for each amendment.

Standard Cancellation Policy / Refunds Policy

– Cancellation prior to 8 weeks of travel – Full 30 % deposit and 100% of flights is forfeited
– Cancellation 8 – 4 weeks prior to travel – 55% of the total cost and 100% of the flight costs is forfeited
– Cancellation less than 4 weeks prior to travel – 100% of total cost is forfeited

FindaSafari.com strongly recommends that cancellation insurance be purchased at the time of reservation as protection in the unlikely event of vacation cancellation.

Special Offers

All Special Offers advertised on the FindaSafari.com website are within fixed dates and are subject to availability at the time of reservation and payment.  Each Special Offer has specific terms and conditions related to it and details of these will be available FindaSafari.com sales consultant at the time of enquiry.

Flights

Please note that, when booking flights with FindaSafari.com, we require a copy of all passengers’ passports. Airlines require the full names of passengers as printed on the passports and will not accept changes once tickets are issued. It is a security procedure which will ensure there are no discrepancies.

FindaSafari.com accepts no responsibility for incorrect passport numbers or incorrect spelling of full names. Please ensure to provide accurate information to your FindaSafari.com Consultant.

All airlines have strict weight and size restrictions in respect of baggage. It is the Client’s responsibility to ensure they are aware of these restrictions prior to flight. Light aircraft flights have weight restrictions in respect of personal weight. It is the Client’s responsibility to advise FindaSafari.com if his / her weight exceeds 100 kg’s. If so, he / she will be required to purchase an additional seat on the flight.

Travel Insurance

All clients are advised to take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment and financial default.  We strongly advise you to purchase travel insurance prior to commencing your trip as it will covers you for cancellation of your trip due to unforeseen circumstances. FindaSafari.com does not offer comprehensive travel insurance, however we do work closely with a few reliable travel insurance partners who will be able to assist you with purchasing an insurance policy to suit you.  Please ask one of our travel consultants to provide you with the details.

Passports

It is the Client’s responsibility to ensure that his/her passport is valid prior to their departure.  FindaSafari.com cannot be held liable if any passport is no longer valid, nor will they be held liable should a passenger be refused entry into any country for any reason.  All Client passports must be valid for a minimum of 6 months after travel. The final responsibility to ensure that passport requirements is correct and adhered to lays with the traveller.

Please note that anyone travelling to Southern Africa must have 2 consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left and a right hand page). Passengers travelling to Southern Africa with passports which do not comply with these requirements, will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa. In addition, a parent travelling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police.

Visas

It is the Client’s responsibility to ensure that he / she has obtained all the necessary visas required by the countries which they intend to visit, prior to their departure.  FindaSafari.com cannot be held liable for any visa not held by the Client, nor will they be held liable should a passenger be refused entry into any country for any reason.  FindaSafari.com cannot be held liable for any advice and/or opinion in respect of visa information. The final responsibility to ensure that visa requirements are correct and adhered to lays with the traveller.

Inoculation, Immunization and Medication

It is the Client’s responsibility to ensure that they have had all necessary inoculations, immunisations and medications required prior to departure. FindaSafari.com cannot be held liable for the Client’s failure to ensure the aforementioned has been attended to.  The Company cannot be held liable for any advice dispensed by their FindaSafari.com relating to inoculations, immunisations and medication required for travel to the various African countries. The final responsibility to ensure that medical requirements are correct and adhered to, lies with the traveller.  It is the Client’s obligation to ensure that he/she is medically fit to participate in travel.

Complaints

Any complaints should be telephonically reported to the FindaSafari.com at the time of incident. FindaSafari.com will attempt to deal with and resolve your complaint as soon as possible.

Contact Details

FindaSafari.com

H12 Centurion Business Park  
Democracy Way
Milnerton
Cape Town
South Africa
5441

info@findasafari.com

Tel.   +27 (0) 21 551 1572